Shipping policy

Last Updated: September 24, 2026

This Shipping Policy explains how orders placed through YALDORIAβ„’ at ydhsa.comΒ are processed, dispatched, tracked, and delivered.

YALDORIAβ„’ is operated by Shenzhen Xuguishun E-commerce Co., Ltd. We work with fulfillment and logistics partners to deliver eligible orders to supported destinations.

Please review the information below before placing your order.

1. Order Processing

Orders generally require 2–5 business days to be prepared before shipment.

Processing may include:

  • Order verification

  • Payment confirmation

  • Product allocation

  • Quality and fulfillment checks

  • Packaging

  • Handover to the shipping carrier

Business days generally exclude weekends and applicable public holidays.

During major promotions, holiday seasons, product launches, or periods of unusually high order volume, processing may take slightly longer than normal.

Once an order has been dispatched, the delivery period begins separately from the processing period.

2. Shipping Destinations

We may ship YALDORIAβ„’ products to multiple international destinations, subject to:

  • Product availability

  • Carrier availability

  • Local shipping restrictions

  • Customs requirements

  • Delivery accessibility

If an address cannot be serviced, we may contact you for further information or cancel and refund the affected order where necessary.

The availability of shipping to your destination will normally be confirmed during checkout.

3. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you complete payment.

Shipping costs may vary depending on factors such as:

  • Delivery destination

  • Product type

  • Order size or weight

  • Shipping method

  • Promotional shipping offers

  • Fulfillment location

The shipping amount shown at checkout forms part of the total order price presented to you before payment.

We do not recommend relying on shipping charges shown in advertisements or older promotional materials unless the same charge is also confirmed at checkout.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, carrier, customs processing, and fulfillment location.

Typical international delivery ranges may be approximately:

Destination Estimated Transit Time
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other Supported International Destinations 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by:

  • Customs inspections

  • Carrier network delays

  • Weather events

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete addresses

  • Unexpected transportation disruptions

Processing time of 2–5 business days should be added before the estimated shipping transit time.

5. Multiple Fulfillment Locations

To improve product availability and order handling, YALDORIAβ„’ may fulfill orders through different warehouses, logistics centers, or fulfillment partners.

As a result, an order containing multiple products may occasionally be shipped in separate packages.

If this occurs:

  • Packages may arrive on different dates

  • Separate tracking numbers may be provided

  • Receiving one package does not necessarily mean the remaining products are missing

You will not be charged additional shipping solely because we choose to divide an order into multiple shipments unless otherwise clearly disclosed before purchase.

6. Order Tracking

When tracking information becomes available, we may send it to the email address associated with your order.

Tracking may include:

  • Carrier information

  • Tracking number

  • Shipment status

  • Delivery progress

Please note that tracking information may take approximately 1–3 business days after dispatch to begin showing movement in the carrier's system.

A temporary lack of tracking updates does not automatically mean that a shipment has been lost.

If tracking has not updated for an unusually long period, contact us at:

service@ydhsa.com

Please include your order number.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting payment, please carefully review:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact telephone number

An incomplete or incorrect address may cause delivery delays, failed delivery, or return of the shipment.

8. Address Changes & Order Cancellations

If you need to change your shipping information or request cancellation, contact us as soon as possible at:

service@ydhsa.com

We will make reasonable efforts to accommodate the request if fulfillment has not progressed too far.

However, once an order has been packed, transferred to a fulfillment center, or handed to a carrier, we may no longer be able to:

  • Change the delivery address

  • Change the recipient

  • Add or remove products

  • Cancel the shipment

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return & Refund Policy.

9. Customs, Import Duties & Taxes

International shipments may be subject to customs inspections, import taxes, duties, VAT, brokerage charges, or other fees imposed by the destination country.

Unless such charges are expressly included in the amount shown at checkout, these fees may be payable separately by the recipient.

Customs charges are determined by local authorities and are outside our direct control.

Customers are responsible for understanding any import requirements or charges that may apply in their destination country.

YALDORIAβ„’ does not control customs processing times or charges imposed by government authorities or independent customs agencies.

Where applicable law requires us to collect taxes at checkout, the applicable amount will be displayed as part of the order total.

10. Customs Delays

International packages may occasionally be held for routine customs inspection.

Such inspections can affect the estimated delivery schedule.

We cannot guarantee the length of customs clearance because processing is handled by the relevant authorities in the destination country.

Customers may occasionally be asked by the carrier or customs authority to provide additional delivery or import information.

11. Damaged Packages

Please inspect your package and product after delivery.

If an item arrives damaged, contact us as soon as reasonably possible at:

service@ydhsa.com

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the external packaging where relevant

  • Photographs of the shipping label where helpful

These materials allow us to review the issue and determine an appropriate resolution.

Depending on the circumstances, an eligible claim may result in a replacement, refund, or another appropriate remedy.

12. Missing or Incorrect Items

If a package arrives but an item appears to be missing, first check whether your order was divided into multiple shipments.

If all shipments have been delivered and an item is still missing, contact us with your order number.

Likewise, if you receive a product different from what you ordered, please contact:

service@ydhsa.com

We may request photographs to verify the issue before arranging the appropriate resolution.

13. Packages Lost in Transit

If tracking indicates that a shipment has experienced an unusual delay or may have been lost, contact our customer support team.

We may need to:

  1. Review the tracking history

  2. Contact or investigate with the carrier

  3. Confirm the shipping address

  4. Wait for the carrier's investigation where required

If the carrier or our logistics provider confirms that an eligible shipment was lost in transit, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances.

14. Delivered but Not Received

If tracking shows a package as delivered but you cannot locate it, we recommend first:

  • Checking around the delivery location

  • Asking household members

  • Checking with neighbors where appropriate

  • Looking in parcel lockers or secure delivery areas

  • Contacting the local carrier

If the package still cannot be located, contact us at service@ydhsa.comΒ so we can review the shipment information.

A carrier's confirmed delivery record may be considered when evaluating the claim.

15. Failed Delivery & Returned Packages

A package may be returned to the sender or fulfillment facility due to circumstances such as:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Refusal of delivery

  • Failure to collect the parcel

  • Customs requirements not completed by the recipient

If a shipment is returned, please contact us for further instructions.

Additional shipping charges may apply if reshipment is requested for a delivery failure caused by incorrect customer-provided information, where permitted by applicable law.

16. Delivery Estimates Are Not Guarantees

Any delivery date or timeframe provided on ydhsa.com, in tracking information, or by customer service is an estimate unless expressly stated otherwise.

Delays outside our reasonable control may occur.

We will make reasonable efforts to assist customers when a shipment experiences an abnormal delay.

17. Contact & Business Information

If you have questions about shipping, tracking, delivery, or an existing order, please contact us.

Brand: YALDORIAβ„’
Website: ydhsa.com
Legal Company Name: Shenzhen Xuguishun E-commerce Co., Ltd.
Owner: Zhang Xing

Customer Support Email:
service@ydhsa.com

Customer Service Phone:
+86 13076985641

Business Address:
Room 510, Xingyue Building,
No.6 Lianfan Rd, Shichang Rd,
Taoyuan Community, Dalang Subdistrict,
Longhua District, Shenzhen

Thank you for shopping with YALDORIAβ„’.

We aim to keep shipping information transparent from checkout through delivery and to provide reasonable assistance whenever an order experiences a delivery issue.