Return & Refund Policy
Last Updated: September 24, 2026
At YALDORIA™, operated by Shenzhen Xuguishun E-commerce Co., Ltd., we want customers to understand clearly how returns and refunds are handled.
This policy applies to eligible purchases made through ydhsa.com.
1. 30-Day Return Window
You may request a return within 30 days after receiving your order.
To qualify for a standard return, the product should generally:
-
Be unused, unworn, and undamaged
-
Remain in substantially the same condition in which it was received
-
Include original packaging, accessories, manuals, and other included components where applicable
-
Include valid proof of purchase, such as an order number or order confirmation
Products returned with significant signs of use, customer-caused damage, missing components, or without sufficient purchase information may not qualify for a refund.
Please contact us before returning any item.
2. Starting a Return
To request a return, email:
Please include:
-
Your full name
-
Order number
-
Product you wish to return
-
Reason for the return
-
Relevant photographs if the item is damaged, defective, or incorrect
Our customer support team will review your request and provide the applicable return instructions after approval.
Important
Do not send products back without receiving return authorization and instructions from us first.
Unauthorized returns, or products sent to an address not provided for the specific return, may be delayed, refused, or unable to be processed.
3. Return Shipping Instructions
Once a return is approved, we will provide instructions explaining where and how the product should be returned.
The return destination may differ from our registered business address because orders may be processed through different fulfillment or logistics facilities.
Therefore, please do not automatically return merchandise to the business address listed at the bottom of this policy unless our support team specifically instructs you to do so.
For ordinary change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated during the return process or required by applicable law.
If we confirm that an item arrived damaged, defective, or incorrectly supplied, we will provide an appropriate resolution in accordance with this policy and applicable law.
4. Damaged, Defective, or Incorrect Products
Please inspect your order shortly after delivery.
If you receive an item that is:
-
Damaged in transit
-
Defective
-
Missing important components
-
Different from the product you ordered
please contact service@ydhsa.com as soon as reasonably possible.
To help us assess the issue, we may request photographs or other information showing:
-
The product
-
The problem or damage
-
Packaging
-
Shipping label
-
Other relevant details
After reviewing the claim, we may offer an appropriate solution such as a replacement, refund, or other remedy depending on the circumstances.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
5. Items That May Not Be Eligible for Return
Certain products may be excluded from standard change-of-mind returns where permitted by law.
Examples may include:
-
Personalized or custom-made products
-
Products damaged through misuse or improper handling after delivery
-
Items returned incomplete
-
Gift cards
-
Products specifically identified as final sale where legally permitted
-
Hygiene-sensitive goods that have been opened or used where applicable
-
Other items that cannot reasonably be resold for health, safety, or legal reasons
A discounted price alone does not automatically make an item non-returnable unless it was clearly identified as final sale and such a restriction is permitted by applicable law.
If you are unsure whether your purchase qualifies, please contact us before sending anything back.
6. Exchanges
We generally handle exchanges by processing the eligible original product as a return.
If you would like another size, style, model, or product, the usual process is:
-
Contact us to request a return.
-
Follow the return instructions provided by our support team.
-
Place a separate order for the replacement item when desired.
This approach helps avoid unnecessary delays caused by inventory availability.
For defective or incorrectly supplied merchandise, contact us before placing another order so we can review the issue first.
7. European Union Consumer Withdrawal Rights
If your order is covered by European Union consumer protection rules, you may have a statutory right to withdraw from an eligible distance purchase within 14 days, without giving a reason.
For goods, this period generally begins when you or a person designated by you receives the goods, subject to applicable law.
This statutory right is separate from our commercial 30-day return policy.
Certain products may be exempt from the statutory withdrawal right, including categories specifically excluded under applicable consumer law.
EU customers wishing to exercise a statutory withdrawal right should contact:
We will provide further instructions based on the order and applicable requirements.
8. Return Inspection
After an authorized return reaches the designated return facility, the product may be inspected to confirm its condition and eligibility.
We may check:
-
Whether the correct item was returned
-
Product condition
-
Missing accessories or components
-
Evidence of excessive use or customer-caused damage
-
Whether the return matches the authorized request
Once the review is completed, we will notify you of the outcome.
9. Refunds
If a refund is approved, it will generally be issued to the original payment method used for the order whenever technically possible.
Refund processing may include:
-
Receipt of the authorized return
-
Inspection or verification
-
Refund approval
-
Submission of the refund to the applicable payment provider
After we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Please allow approximately up to 10 business days after refund approval for the payment provider to process the credit, although actual timing may vary.
If more than 15 business days have passed after we confirmed that your refund was issued, please contact:
10. Original Shipping Charges
Original shipping charges are generally not refundable for ordinary change-of-mind returns unless:
-
The order qualifies for reimbursement under applicable law
-
The shipment was incorrect or defective due to an error attributable to us
-
We expressly confirm otherwise
Any applicable refund amount will be communicated during the return process.
11. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to accommodate the request where possible.
However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. In that situation, you may need to wait for delivery and request a return in accordance with this policy.
Statutory cancellation or withdrawal rights applicable in your jurisdiction remain unaffected.
12. Return Address
A return authorization is required before merchandise is sent back.
Because our fulfillment operations may use different logistics facilities, the correct return destination will be provided by our customer support team after your return request is reviewed.
Please do not send returns to the registered business address below unless you have received written instructions specifically directing you to do so.
Returns sent without authorization or to an incorrect location may not be accepted or processed.
13. Contact & Business Information
For return requests, refund questions, or problems with an order, please contact us using the information below.
Brand: YALDORIA™
Website: ydhsa.com
Legal Company Name: Shenzhen Xuguishun E-commerce Co., Ltd.
Owner: Zhang Xing
Customer Support Email:
service@ydhsa.com
Customer Service Phone:
+86 13076985641
Registered Business Address:
Room 510, Xingyue Building,
No.6 Lianfan Rd, Shichang Rd,
Taoyuan Community, Dalang Subdistrict,
Longhua District, Shenzhen
At YALDORIA™, our goal is to provide a return process that is clear, consistent, and reasonable while protecting both customers and legitimate order fulfillment operations.
For the quickest assistance, always include your order number when contacting service@ydhsa.com.